Thursday, December 08, 2005
8 December 2005
Props Of The Day: Laura and Meredith for cutting their hair for locks of love.
Big Balls Of The Day: Chris R. Rose- BeerPong in the library. Ballsy.
Jam Of The Day: Warren G- My Momma
A follow up to my Levis complaint a few days ago. Levis finally refunded my money yesterday which was nice. Then today, I got a call from Paul Osbourne at Levi and Strauss co. Mr. Osbourne was very kind and very helpful. Seems he was forwarded my email, and he appreciated my advice and feedback on the levisstore.com Mr. Osbourne wanted to apologize for the inconvenience that I experienced in ordering jeans from the website, and the options (or lack thereof) I encountered when trying to track down my jeans or a refund. He seemed genuinely concerned about my situation and genuinely appreciative of my feedback. Not only did Mr. Osbourne call to apologize, but he also was calling to let me know that he was sending me a free pair of jeans, very nice of him. I must say, after talking to the other customer service reps on the phone I did not expect to hear from anyone with the company, but it seems they do in fact care about their customers and want to retain customers. Something as little as a phone call and a free pair of jeans can go a long way. I will definitely consider Levis again in the future, although maybe not through the online store. Its a shame that people at the lower levels were not empowered enough to provide an acceptable solution, either sending new jeans or a quick refund, because now they have done both in order to repair the customer relationship. A valuable lesson in customer relations in the business world. But, also valuable because it shows that reaching out really can make a difference, and I appreciate the effort of Mr. Osbourne and his diligence. Hopefully the product is as nice as he was. My perception of Levis has been restored. Thanks.
Props Of The Day: Laura and Meredith for cutting their hair for locks of love.
Big Balls Of The Day: Chris R. Rose- BeerPong in the library. Ballsy.
Jam Of The Day: Warren G- My Momma
A follow up to my Levis complaint a few days ago. Levis finally refunded my money yesterday which was nice. Then today, I got a call from Paul Osbourne at Levi and Strauss co. Mr. Osbourne was very kind and very helpful. Seems he was forwarded my email, and he appreciated my advice and feedback on the levisstore.com Mr. Osbourne wanted to apologize for the inconvenience that I experienced in ordering jeans from the website, and the options (or lack thereof) I encountered when trying to track down my jeans or a refund. He seemed genuinely concerned about my situation and genuinely appreciative of my feedback. Not only did Mr. Osbourne call to apologize, but he also was calling to let me know that he was sending me a free pair of jeans, very nice of him. I must say, after talking to the other customer service reps on the phone I did not expect to hear from anyone with the company, but it seems they do in fact care about their customers and want to retain customers. Something as little as a phone call and a free pair of jeans can go a long way. I will definitely consider Levis again in the future, although maybe not through the online store. Its a shame that people at the lower levels were not empowered enough to provide an acceptable solution, either sending new jeans or a quick refund, because now they have done both in order to repair the customer relationship. A valuable lesson in customer relations in the business world. But, also valuable because it shows that reaching out really can make a difference, and I appreciate the effort of Mr. Osbourne and his diligence. Hopefully the product is as nice as he was. My perception of Levis has been restored. Thanks.
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